Important: Public holidays (like Eid, National Day, etc.) may affect delivery times. We encourage you to place your order in advance during these periods.

3. Delivery Costs

We’ve outlined our shipping costs below. Our delivery charges are designed to be affordable, and we offer free delivery on orders over a certain amount, depending on your location and delivery method.

Standard Delivery: AED 20 (for orders below AED 300)

Free for orders over AED 300

Express Delivery: AED 40 (for orders below AED 300)

Free for orders over AED 500

Same-Day Delivery (Dubai & Abu Dhabi): AED 60 for orders under AED 500

Free for orders over AED 500

International Orders:

Shipping Cost: Varies depending on the destination country. You’ll be provided with an estimate at checkout.

Delivery Time: International shipping usually takes between 7-10 business days, depending on the destination and customs processing times.

COD Charges: For cash-on-delivery (COD) orders, there is an additional AED 10 processing fee, regardless of the delivery method. Please make sure to have the exact amount ready when your order arrives.

4. Shipping Carrier & Tracking

We partner with trusted carriers to ensure your orders arrive safely and on time.

Carriers Used:

Aramex

FedEx

Emirates Post

DHL (for international orders)

Order Tracking:
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your order’s progress directly on the carrier’s website.

Note: In some cases, it might take 24-48 hours for tracking information to be updated in the system.

5. Order Modifications & Delivery Issues

If you need to modify your order or if you experience any issues with your delivery, here’s what to do:

Order Changes:
Once your order is placed, we begin processing it right away. However, you can contact us within 24 hours of placing your order to modify your shipping address or make other changes. After this period, we cannot guarantee changes before the order ships.

Damaged Goods or Incorrect Items:
If your order is damaged upon delivery or if you receive an incorrect item, please contact us within 48 hours for assistance. We will guide you through the return/exchange process.

Delayed Orders:
If your order has not arrived within the expected timeframe, please check the tracking information. If you have concerns, feel free to contact our customer service team. We’ll investigate any delays and keep you updated.

6. Delivery Restrictions

Certain delivery restrictions may apply:

P.O. Box Addresses:
Unfortunately, we do not deliver to P.O. Box addresses. Please ensure you provide a valid physical address when placing an order.

Customs and Import Duties (for International Orders):
For orders shipped internationally, please note that any

customs duties or import taxes will be the responsibility of the customer. We recommend checking your local customs regulations for more information.

Restricted Items:
Some items may be subject to shipping restrictions, depending on your location. If there are any issues with your shipment, we’ll contact you immediately.

7. Payment & Billing Information

To ensure a smooth checkout experience, we provide several payment options for you to choose from.

Payment Methods:

Credit/Debit Cards: Visa, Mastercard, American Express

Cash on Delivery (COD): Available for UAE residents

Apple Pay: For seamless mobile payments

Payment Verification:
For extra security, we may need to verify some payment details for larger orders or for customers using credit cards for the first time.

8. Customer Support

We’re here to help! If you have any questions about delivery times, shipping, or costs, don’t hesitate to reach out.

Email: support@secoeyewear.com

Phone: +971 4 123 4567

Live Chat: Available on the website (Monday to Friday, 9 AM – 6 PM)

9. Terms & Conditions

By placing an order on our website, you agree to our terms and conditions related to delivery and shipping.

Note: Delivery times and costs may be updated periodically, and it’s a good idea to check this page for the latest information.