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Ordering & Payment
How do I submit my prescription details?
You can upload a scanned copy or photo of your prescription during checkout or manually enter your prescription information.
What payment methods do you accept?
We accept major credit/debit cards for safe and secure transactions.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placing them. Please contact our support team immediately.
Do you offer gift cards?
Yes, gift cards are available and make perfect presents for eyewear lovers.
Products & Features
What types of eyewear do you offer?
We offer a wide range of eyewear, including prescription glasses, sunglasses, blue light blocking glasses, and stylish frames for men and women.
Can I order prescription lenses with my frames?
Yes! You can upload your prescription during checkout to customize your lenses.
Do you offer blue light blocking glasses?
Yes, we provide blue light filtering lenses to help reduce eye strain from digital screens.
Are your sunglasses polarized?
Many of our sunglasses have optional polarized lenses to reduce glare and improve clarity.
What materials are your frames made from?
Our frames are made from high-quality acetate, stainless steel, titanium, and eco-friendly biodegradable materials.
Are your sunglasses UV protected?
Yes, all our sunglasses provide 100% UV400 protection against UVA and UVB rays.
Can I order non-prescription glasses?
Absolutely! You can order both prescription and non-prescription eyewear.
Returns, Exchanges & Warranty
What is your return and exchange policy?
We offer a 14-day return and exchange policy for unused products in original packaging. Prescription lenses are non-returnable.
Can I return prescription lenses?
Due to their custom nature, prescription lenses cannot be returned or exchanged.
Do you offer any warranties on your eyewear?
Yes, we provide a 1-year warranty against manufacturing defects on frames and lenses.
What should I do if I receive a damaged or incorrect product?
Contact our support team immediately at support@secoeyewear.com with photos of the issue, and we’ll resolve it promptly.
Health & Vision
How do I know if my prescription is up to date?
It’s recommended to have an eye exam every 1-2 years. Consult your eye care professional if you notice vision changes.
Are blue light blocking glasses effective?
Yes, our blue light glasses help reduce eye strain from screens and can improve sleep quality.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 5–7 business days; prescription orders may take 7–10 business days.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and times vary by destination.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
Care & Maintenance
How do I care for my glasses?
Clean lenses with a microfiber cloth and lens cleaner. Avoid harsh chemicals or abrasive materials to keep your glasses in top condition.
How do I adjust my glasses if they don’t fit perfectly?
We recommend visiting a local optician for adjustments to avoid damaging the frames.
Can I purchase replacement lenses or parts?
Yes, we offer replacement lenses and accessories. Contact us with your frame model and prescription details.
Returns, Exchanges & Warranty
What is your return and exchange policy?
We offer a 14-day return and exchange policy for unused products in original packaging. Prescription lenses are non-returnable.
Can I return prescription lenses?
Due to their custom nature, prescription lenses cannot be returned or exchanged.
Do you offer any warranties on your eyewear?
Yes, we provide a 1-year warranty against manufacturing defects on frames and lenses.
What should I do if I receive a damaged or incorrect product?
Contact our support team immediately at support@secoeyewear.com with photos of the issue, and we’ll resolve it promptly.
Company & Support
Do you have physical stores?
Currently, we operate exclusively online to offer the best prices and selection.
How can I contact customer service?
You can reach us via email at support@secoeyewear.com or through our website contact form. Our team is available Monday to Friday, 9 AM – 6 PM (GMT+4).